Warranty & RMA Policy

·         All Hardware carries a Manufacturer's warranty; it will vary depending on the item.

·         In most instances (depending on the Manufacturer), an RMA can be sent directly to the manufacturer.

·         All warranty's beyond 30 days will be handled by purchaser and Manufacturer directly. Except for the the products not listed in the Manufacturers' RMA page; they will be processed through Emericom.

·         Warranty is void if labor warranty sticker is removed, broken or appears to have been tampered with.

·         No warranty for physically damaged or visibly abused items. (Cracks, burn marks etc...)

·         All Warranty's void without original "dated" receipt.

·         All Warranties are in reference to hardware only. Emericom  accepts no liability for any hardware or software not installed by Emericom.  We do not support software, you must contact the software company for support.

Payment

·         We accept Visa, MasterCard, PayPal.

·          BidPay, and Discover.

·         If legal action is necessary to collect any sums due hereunder, buyer agrees to pay all costs of collection, including court cost and seller's attorney fees so incurred.

·         If tax exempt, buyer will provide a Tax Exemption Certificate in form and substance satisfactory to the relevant taxing authorities.

RMA Policy

·         Prior to shipment!! An RMA Number must be obtained from the RMA department. (Good for 14 days). 

·         Please complete and Submit the RMA Form via our web page.  Include a copy of the receipt and mark the outside with the RMA Number.

·         RMA items must be in original condition, with "ALL" original hardware, original packing, manuals, and software, etc or will be refused.

·         The items warranted must be received by our RMA department before the last day of the warranty period for warranty replacement.

·         If a replacement is not available, we reserve the right to replace with similar products of equal or greater value based on our purchase costs. We also the reserve the right to repair any defective product.

·         Returned Products found to be non-defective  are subject to a 15% restocking fee. (Reason) Emericom incurs up to a 4% charge by credit agencies on all credit purchase's, and an ADDITIONAL 4% on any returned credited transaction and the labor, shipping expenses depreciation & supplies are lost!!

·         All RMA items must be shipped freight pre-paid by the customer.

·         NOTE: the customer is expected to insure all items being shipped to Emericom..

·         Emericom is not responsible for any losses or damages of aforementioned equipment.

·         Exchanges or replacements will be shipped back to customer via ground delivery.

·         Express return shipping is available but will be at additional costs to the customer.

Refunds

·         All refunds or credits will be returned in the manner in which they were paid, minus any restocking fees, if applicable. All cash transactions will be returned in the form of a company check.  If the purchase is via on line, will not refund the cost of handling and shipping.  There will be no refund after 14 days of purchase, exchange for same product only.

PLEASE NOTE:  Emericom  is a WHOLESALE DISTRIBUTOR that sells products at an extremely low markup with the understanding that customers purchasing our products have a great deal of knowledge and know something about the products that are being purchased.  Our target market is resellers, consultants and people who have an ample amount of computer and Electronics knowledge and know how to build systems and install a variety of components. 

RMA = Return Merchandise Authorization

RMA RETURN NOTICE: Due to RMA returns sent back as defective and ending up being perfectly fine (Approx 90%)  Emericom will be charging a testing Labor Bench fee of $35.00 + Return Shipping fees on all items determined to be Non-Defective. Emericom is not responsible for incompatibilities with items not purchased from Emericom.  Physical damaged products will not be accepted as an RMA under any circumstances.

Accepting this order you are agreeing to all above terms and conditions.

Please do not call. Send email to RMA@emericom.com An RMA number will be issued within 48 hours or you will be notified to return the item to the original manufacturer for replacement via email.

Thank you for your business,

Emericom IT